Retain Techniques

BCC and Indeed find training investment used to keep staff.

Retain Techniques

UK & Europe

A survey by the British Chambers of Commerce (BCC) and recruitment company Indeed has found that aside from staff pay, firms are more likely to increase their investment in training, and introduce more flexible working practices, in order to retain staff. The survey of over 1,000 businesspeople across all sizes and sectors, shows that just under half (42 per cent) of businesses would invest in training and developing their staff in order to increase staff retention, while 38 per cent would look to introduce flexible working practices, from flexible hours and remote working to job-sharing.

Skills shortages are at near record levels, and this survey reveals that the most likely approach that firms will take to address gaps they have are to use self-employed workers, or contractors (30 per cent), followed by investment in recruitment and training (both 25 per cent). Developing a relationship with the local school comes next, at 22 per cent. B2C firms are more likely to build that relationship, while B2B businesses are more likely to use contractors and retain older workers.

At the interview stage, the businesses surveyed are overwhelmingly likely to decide between two equally qualified candidates based on their performance in interview (70 per cent), followed by quality of job application (50 per cent). Skills gained in extra-curricular activities are important for a quarter of employers surveyed (24 per cent).

Amid a chronic skills shortage, these findings suggest that civic-minded businesses are doing everything they can to ensure that staff morale remains high. However, businesses can also do more in terms of providing a flexible working environment.

Jane Gratton, head of business environment and skills policy at the British Chambers of Commerce (BCC), said: “Access to people and skills is a top priority for employers and firms are doing everything they can to recruit, retain and upskill their workforce. Increasingly, employers are embracing flexible working practices as a sensible way to retain staff who need to balance work with family and other commitments. Amid rising upfront costs for businesses, it is crucial that innovative ways are found to motivate staff.

Gratton believes flexible access to the Apprenticeship Levy funds would enable more firms to boost productivity by training and developing their teams, and she urges the government to consider this as soon as possible.

“Attitudes to work are changing and salary is no longer the only way employers compete to attract and retain workers,” says Tara Sinclair, senior fellow and economist at job site Indeed. “Workers today seek work/life balance – searches for ‘flexible’ jobs on Indeed are at a three-year high, suggesting a growing number of jobseekers start their application with job satisfaction in mind.“

A tight labour market – where employer demand for staff is outstripping the supply of workers – places greater emphasis on staff retention, but investing in training should not be viewed as a short-term fix to keep hold of the best talent. Rather, it should be seen as an opportunity for employers of all sizes to unlock the long-term potential in their staff.”



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