Research from Randstad has found a staggering nine in ten candidates (89 per cent) across Singapore, Hong Kong and Malaysia stated they will reject a job offer if the recruitment process takes longer than four weeks. Survey results showed that almost half of the survey respondents (44 per cent) would reject a job offer if the process took between four and eight weeks and a further 45 per cent would reject if the process stretched more than eight weeks.
Of the three countries, job-seekers in Singapore were the least willing to wait out the recruitment process, with 91 per cent stating they would reject a job offer if it took longer than four weeks.
Managing director for Randstad Singapore, Hong Kong and Malaysia, Michael Smith said, “Automation helps improve efficiency in many ways along the recruitment process for a value-added experience. However, we need to be both flexible and balanced in the way we engage with the candidates to meet their expectations for a more personal experience. When it comes to human resources, personalisation is the key to success.”
It’s a clear message to hiring managers that more engagement efforts are required in the the recruitment process. Automation processes should go hand in hand with the human touch to personalise and improve the efficiency of the hiring process as it is an important decision for job-seekers.”
From a job-seeker's perspective, the ideal recruitment process duration should be less than six weeks, with 94 per cent of candidates expecting the process to be within six weeks for optimised efficiency. Majority of the survey respondents (73 per cent) expected the process to take between two and four weeks.
Malaysian job-seekers veered towards a shorter time frame, with 82 per cent looking for the recruitment process to take between two and four weeks. Whereas, job-seekers in Hong Kong were slightly more relaxed with the duration of the recruitment process, with only 67 per cent looking for a two to four week time frame. The Randstad Candidate Expectation Survey was conducted in September 2017 with 2,000 respondents from Singapore, Hong Kong and Malaysia.