Jobseeker's Frustrations

Survey identifies sticking points for candidates.

Jobseeker's Frustrations

Australia & New Zealand

In a poll of 1,000 jobseekers across Australia, Robert Half has found that the top three frustrations of Australian jobseekers about the recruitment process are slow feedback (53 per cent), delayed decision-making from hiring managers (46 per cent) and poor communication (44 per cent). They also found that 73 per cent of Australian jobseekers regularly receive multiple job offers when searching for work, highlighting the need for companies to effectively manage the recruitment process to secure the best candidates. 

When professionals are looking for a new job, they do so actively with 47 per cent of jobseekers applying for ten roles or more at the same time. However, in a market where 97 per cent of Australian managers say they find it challenging to source skilled talent, they need to act fast or risk losing talent. The research indicates that more than seven in 10 jobseekers (73 per cent) regularly receive multiple job offers when searching for work, with 38 per cent “often” or “always” getting more than one offer.

“With top skills in short supply recruitment today is a seller’s market, and businesses cannot afford to alienate talent with long, drawn-out interview processes,” said David Jones, senior managing director at Robert Half Asia Pacific. “A company’s recruitment process needs to be balanced against the expectations and frustrations of the jobseekers themselves. Companies could well benefit from reviewing and, if necessary, streamlining their application and interview process to ensure that delays and other frustrations are not costing them the best candidates,” David Jones continued.

With slow feedback and poor communication being top frustrations for Australian jobseekers, 47 per cent of them generally do not even receive feedback from their potential employers about their performance in interviews and 51 per cent do not receive feedback about the reason why they were not offered the job.

Companies need to be wary that the implications of slow communication and the lack of feedback can be far-reaching with 43 per cent of jobseekers saying they would not recommend a company as a potential employer and 38 per cent even willing to withdraw their application if they have not received a timely response about the status of their application.

“While multi-stage interviews might be unavoidable, timely communication throughout the application progress is not only key to keeping candidates interested in the role, companies cannot forget that how interviewees are treated during this process can also impact the organisation’s reputation and even business opportunities. Disengaged job applicants who have had a negative experience with a company are not only likely to withdraw their application, they could potentially speak negatively of the organisation at hand, jeopardising the attractiveness of the company as an employer of choice and even potential business,” concluded David Jones. 



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